Hlaing Phyo
IT Infrastructure Engineer
Proficient in Kubernetes and skilled in managing containerized environments through personal and certification-based experience. Eager to apply growing knowledge of AWS and Azure to a Platform Engineer role, leveraging a solid IT infrastructure background to develop automated, scalable cloud solutions.
Professional Profile
Experienced IT Infrastructure Engineer with a passion for cloud technologies and infrastructure automation
I'm eager to learn, enjoy overcoming challenges, and have a genuine interest in IT business management, IT support, and making organizations successful. With extensive experience in managing cloud infrastructure across AWS and Azure, along with Kubernetes expertise, I'm dedicated to building scalable, reliable, and secure IT solutions that drive business success.
Professional Experience
8+ years of experience in IT infrastructure, cloud engineering, and technical leadership
- Designed, deployed, and maintained web servers on AWS and Sakura Cloud, ensuring high availability and optimal performance
- Managed cloud-based infrastructure, implementing security best practices and monitoring to minimize downtime
- Collaborated with cross-functional teams to support business applications, troubleshoot server issues, and enhance system reliability
- Managed IT assets and reported on performance to management and stakeholders
- Conducted network maintenance, system upgrades, and server virtualization planning to ensure reliable and efficient operations
- Monitored and optimized system reliability, resource utilization, and capacity planning for IT infrastructure
- Configured and maintained CCTV, NVR, PABX systems, and access control devices to ensure seamless operations
- Repaired and maintained embedded operating systems on production machines
- Troubleshot and resolved network performance issues, escalating unresolved problems to vendors
- Implemented optimization techniques for servers to improve business application performance
- Developed and streamlined processes for managing critical IT systems and applications
- Managed and supported IT devices and software applications, providing user assistance across departments
- Trained users to maximize the use of hardware and software, and shared IT knowledge to improve department efficiency
- Diagnosed and resolved hardware/software issues and malfunctioning components
- Tested computer components to maintain system functionality
- Monitored and analyzed network performance, troubleshooting issues and escalating to vendors as needed
- Optimized servers and components to enhance the performance of business applications
- Developed processes for managing IT systems and critical applications to ensure smooth operations
- Led a team of 15+ IT support members, providing managed services for CDSG group companies (GNG outlets, Lluvia) and Yoma Strategic Holdings (KFC and Auntie Anne's outlets)
- Developed and implemented efficient communication processes between intra- and inter-team members, enhancing productivity
- Managed SLA adherence and customer reports for both internal and external stakeholders
- Oversaw service desk operations, ensuring best practices for incident management and continuous improvement
- Provided training and development for team members on ITIL guidelines and helpdesk best practices
- Generated and presented reports related to IT issues, incidents, asset inventory, and service requests
- Provided IT support, network troubleshooting, and infrastructure management for various clients, including Kannayi Travel & Tour and United Wood Industries
- Supported Windows infrastructure, troubleshooting performance issues and managing Active Directory, DHCP, and DNS
- Installed and maintained IT hardware/software for Swisscontact, managing network connections and advising on IT equipment procurement
- Managed bandwidth control with hardware firewalls and Meraki, and assisted in network architecture development
- Maintained and reported IT asset inventory and set up file, database, and proxy servers
Technical Skills
Comprehensive expertise in modern cloud technologies and infrastructure management
Cloud Platforms
Containerization & Orchestration
Infrastructure as Code
Networking
Operating Systems
Scripting & Programming
Monitoring & Logging
ITSM/ITIL
Certifications
Industry-recognized certifications validating expertise in cloud and IT infrastructure
CKA: Certified Kubernetes Administrator
Cloud Native Computing Foundation Dec 2023Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Dec 2022 - 2024Microsoft Certified Trainer
Microsoft Dec 2022 - 2024Google IT Support Professional Certificate
Google Aug 2020Level 4 Diploma in Computing
NCC Education Jan 2023 - Jan 2024ITIL Foundation Certificate in IT Service Management (v4)
AXELOS Dec 2019Education
Strong academic foundation in mathematics and computing
Bachelor of Science in Mathematics
Yangon University of Distance Education
2009 - 2012Project Experience
Notable projects demonstrating hands-on experience with enterprise infrastructure
Capital Life Insurance Azure Cloud Project
Azure Cloud Infrastructure Setup with Microsoft SQL Replication between Azure Cloud and VMware On-premise Servers
Network & File Server Setup for Kurihara Kyoko Co.,Ltd.
Ubiquiti Unifi Wi-Fi Network Setup and Synology File Sharing Server Setup
Windows 10 Upgrade Deployment
Software, hardware, and Infrastructure Standard data backup setup, Windows deployment, and IT asset inventory setup for GNG Office and Lluvia Co.,Ltd
References
Professional references available upon request